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Rates and delivery
Average indicated lead times for hand-over to the carrier (preparation, any special service and packing):
- Privacy screens sold per metre: 2 to 4 working days (subject to the product being temporarily out of stock and requiring fresh production)
- Print privacy screen: 10 working days
- Made-to-measure privacy screens and shade cloths (tailor-made to size, with grommets): 5 to 15 working days
- Trading products (not knitted): 5 to 10 working days
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Dispatch |
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Parcel |
Small parcel |
Medium parcel |
Large parcel |
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Weight/Size |
≤ 20 kg and ≤ 1,50 m |
≤ 30 kg and ≤ 2 m |
> 2 m and/or > 30 kg |
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Maximum number of parcelsi |
5 |
5 |
1 dispatch of 3 pallets |
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Carrier |
Standard : DPD |
DPD |
Geodis |
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Indicative carrier lead times |
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France |
24/48 hours |
24/48 hours |
24/96 hours |
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Belgium |
No collection points |
24/48 hours |
48 hours |
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Germany |
48/72 hours |
72/96 hours |
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Luxembourg |
24/48 hours |
48/72 hours |
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Netherlands |
24/48 hours |
48/72 hours |
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Austria |
48/72 hours |
48/72 hours |
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England |
48/72 hours |
48/120 hours |
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Swiss |
48/72 hours |
72/96 hours |
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Freight charges for Europe incl. Tax |
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Order total incl. Tax |
Products |
Germany |
Austria |
Swiss |
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Order ≥ 75 € |
All products |
10 € |
15 € |
Consult us |
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Order < 75 € |
Except accessories |
20 € |
25 € |
Consult us |
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Accessories |
10 € |
12 € |
Consult us |
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Reserves for delivery and storage
DELIVERY RESERVES
Important! On delivery of your package, take the time to unpack the roll, check its height and appearance to make sure that the fabric does not show any deformations due to improper storage by the carrier. Make the delivery man wait for the unpacking time.
If the canvas presents a deformation due to excessive heat (shrinkage, undulation, relief) or any other defect in appearance (torn packaging, snagging on the product), make specific and justified reservations or refuse the goods immediately.
Take a photo of the product and contact us.
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STORAGE
After you have made sure that the product was in conformity and have received the privacy screen, never leave it rolled up in full sun in its packaging or placed on a very hot surface (tarmac in the middle of summer for example), even for a short time, the product could suffer damage (see photo below) which would then not be covered.
If you need to store the screen for a while before installing it, make sure you take it out of the wrapping film and store it in a cool place out of the sun. Ideally, the product should be installed in one go and stapled together following our installation instructions.
If the product is correctly fitted, once it is in place, it will not move.
